payment Shipping costs Spain and Portugal (peninsula)

Delivery is free for orders of €39 or more. All other orders, i.e. those under €39, incur a delivery charge of €5.90 (including VAT).

At present, we do not deliver to the Canary Islands, the Balearic Islands, Ceuta, Melilla, Madeira or the Azores.

airport_shuttle Conditions of shipment Spain and Portugal (peninsula)

Delivery to your door will take 48–72 hours on working days*, depending on the delivery area, provided the order is placed before 12.00 and all items in the order are in stock.

• Orders received before 12.00 will be dispatched the same day and delivered within 48 -72 hours of placing the order (*).

• Orders received after 12.00 will be dispatched the following day and delivered within 48-72 hours of placing the order (*).

If, for any reason, we are unable to meet the delivery date, we will inform you and give you the option to either proceed with the order by setting a new delivery date, or to cancel the order and receive a full refund of the amount paid

(*) The estimated delivery time may be delayed in the event of local, national or regional public holidays; furthermore, during the periods leading up to Christmas or Easter, delivery may be delayed by a further 24 hours.

Delivery will be made to the address provided; it is therefore very important to provide as much information as possible, including

Returns Policy:

At Dibaq Petcare, we value our customers’ satisfaction and want to ensure that your experience of buying pet products is second to none.

To ensure our customers’ peace of mind, we have set out our returns policy below, which will only apply in the following cases:

1. Damaged or Defective Products: If the product is defective and sufficient photographic evidence is provided for Dibaq to verify this.

There is an error in the order delivered: Dibaq or the carrier has delivered a product different from the one the customer ordered.

To initiate the returns process, please contact our Customer Service team within 14 days of receiving your order and take photographs of the incorrect or faulty product. We will provide you with the necessary instructions and assist you every step of the way.

Customer Service Contact:

Email: dibaq.petcare@dibaq.com

Telephone: +34 921 57 45 83 

General Returns Policy:

All returned products must be in their original condition.

Pet food products must be unopened and with their seals intact.

Returns of products that have been used or consumed will not be accepted.

The original delivery charges are non-refundable, unless the return is due to an error on our part.

Our returns policy is designed to give you the peace of mind you need when shopping for your beloved pets. If you have any questions or require further information, please do not hesitate to contact our customer service team.