Steps to follow to make a change

Are exchanges and returns permitted?
Deadline for exchanges and returns
How and when will I receive my refund?
Which items are non-returnable and non-exchangeable?
Steps to follow to make a return
Steps to follow to make a change

We are currently unable to exchange products.

 

If you need a solution, please contact our Customer Service team to arrange a return. Email us at dibaq.petcare@dibaq.com or call us on +34 921 57 45 83 within 14 days of receiving your order, and we will guide you through the returns process.

Related articles

Dibaq Club
Customer account
Deliveries
Orders
Payment methods
Exchanges and returns

+ About Dibaq

Dibaq Sense
Dibaq Natural Moments
Vet Care
Dican Up & Dicat Up
Perry & Gaty
Find out more