Shopping Cart
To make a return, please follow these steps:
- Contact our customer service team via WhatsApp or email within 14 days of receiving your order.
- State the reason for the return: Please explain whether the product arrived faulty or if there was an error with the order.
- Send proof of the product: Please attach photographs of the damaged or incorrect product so that we can review it.
- Follow the team’s instructions: Our team will tell you how to proceed with the return and the collection or dispatch steps.
- Prepare the product: The item must be in its original condition. In the case of food, it must be unopened and with the seal intact.
Once the return has been received and validated, we will proceed with the appropriate action (replacement or refund, if applicable). If you have any questions or queries, please contact our Customer Service team .
Related articles
+ About Dibaq
